Delivering seamless services to the end user through the complex maze of interconnections comprising of suppliers, technicians, field agents, service providers, solution desk, 3PL and other channel partners is not an easy task. Service supply chains need to overcome umpteen challenges to efficiently and successfully reach the end-user. They need to focus on local efficiencies across business units, derive real-time analytics from available data, negate the lack of visibility in business operations, and manage cost-inefficiencies in field workforce management, whilst enabling complex asset tracking.

Innover’s proprietary $TART^TM framework works to remove the hurdles faced by stakeholders across the service supply chain by offering seamless integration of advanced digital technologies and predictive analytics. It legitimizes the integration of help desk support, customer experience management, asset deployment, and service response management, resulting in proactive and enhanced customer service, besides cost optimization. $TART integrates devices, services, accessories, and software in a single contract to deliver a uniform customer experience across digital channels. It automatically analyses rich internal and external data streams to produce valuable insights in real-time, giving managers instant access to vital information and enabling organizations to design and execute a sustainable and resilient future course with agility and confidence.