Delivering seamless services to the end user through the complex maze of interconnections comprising of suppliers, technicians, field agents, service providers, solution desk, 3PL and other channel partners is not an easy task. Service supply chains need to overcome umpteen challenges to efficiently and successfully reach the end-user. They need to focus on local efficiencies across business units, derive real-time analytics from available data, negate the lack of visibility in business operations, and manage cost-inefficiencies in field workforce management, whilst enabling complex asset tracking.
Innover’s proprietary $TARTTM framework works to remove the hurdles faced by stakeholders across the service supply chain by offering seamless integration of advanced digital technologies and predictive analytics. It legitimizes the integration of help desk support, customer experience management, asset deployment, and service response management, resulting in proactive and enhanced customer service, besides cost optimization. $TART integrates devices, services, accessories, and software in a single contract to deliver a uniform customer experience across digital channels. It automatically analyses rich internal and external data streams to produce valuable insights in real-time, giving managers instant access to vital information and enabling organizations to design and execute a sustainable and resilient future course with agility and confidence.
Seamlessly accelerate efficiencies and resulting gains
Integrate and derive optimized value out of every function within the supply chain
Shift-left in the Forward Service Supply Chain across touchless service, remote support, on-site service (with/without material), till off-site service resolution. $TART helps realize shorter timelines, fewer touchpoints, and less process waste leading to a superior customer experience. and improved service returns.
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Optimize costs in the Reverse Service Supply Chain across the return journey from in-warranty vendor claim, asset/part-testing, stock replenishment till scrapping or discarding. $TART framework enables higher predictability, actionable visibility, less process waste, powering efficient claims management, stock optimization, and inventory traceability.
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$TARTTM here, Start now
$TART is a new-age digital framework that is technology agnostic, flexible, and modular
Reduce the number of touchpoints and time invested interacting with them by minimizing needless dispatches of people or inventory by using $TARTS objective-driven, ML-powered data models that enable proactive planning and scheduling of service events.
Ensure higher recovery of field assets through end-to-end visibility using the $TART framework that automatically scales with the business and provides for a holistic view and coordination across stakeholders and functions.
Digitally power your service teams to deliver premium services that are low on cost, quick to resolve, have an impressive resolution rate, and greatly enhance the customer experience. $TART’s data-driven digitized framework relays real-time insights on operations enabling you to optimize your services.
Success Stories
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