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Avoiding truck rolls by using Big Data to inform process redesign for a major Telecommunications Provider
About the client
A $10B Telecom Major based out of North America
Problems:
The customer was leaking revenue as around 20%-25% of their truck rolls were ending up being “unproductive.” This had also resulted in the loss of customer base and diminished brand image
Solution:
Innover helped the customer by institutionalizing an end-to-end automated unproductive truck-roll mitigation solution which:
Impact Delivered:
30%
Reduction of Unproductive Truck Roll
$3.2M
Savings in One Quarter
$2.9M
Revenue Leakage Avoided
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