Our suite of Customer Experience solutions spans across CX Journey Optimization, Experience-Driven Commerce and Hyper-Personalization. Our solutions enable companies to provide superior and personalized engagements on all digital touch points increasing revenue, improving customer experience, and maximizing return on digital spend.
Our experts deliver a robust customer experience strategy and convert it into reality by creating targeted personas, streamlined customer journeys and hyper-personalized content & commerce solutions.
The insight-driven, connected and personalized experiences we create transform the way brands interacts with their customers, suppliers and internal stakeholders.
Drive success with customer-first approach to experience
We are architects who envision experiences through the customer’s standpoint and blend tech and human interaction together for the best possible results. We give our customers the thoughtful, pleasurable experiences they yearn for.
Anticipate and exceed your customers’ needs by deciphering and recalling every single customer interaction in real-time across business silos, touch points, and channels. Use new-age technologies and partner solutions to prioritize actions that measure, monitor and optimize customer journeys.
Robust capabilities across content and commerce platforms to drive personalized omni-channel customer experience for both B2B and B2C brands. Leverage leading industry digital commerce platforms such as Adobe, Sitecore, Salesforce and Drupal for faster and efficient deployment.
Create highly personalized and targeted experiences across moments, channels, devices and buying stages by utilizing the power of data, analytics and AI. Drive a 360 degree view of your customers by integrating Digital Intelligence Platforms (DIP), Customer Data Platforms (CDP) and Data Management Platforms (DMP) that help you build empathy into customer interactions and maximize wallet share.
Solutions & Accelerators
Maximize Return On Advertising Spend (ROAS) from your marketing campaigns through AI-powered strategies and full-funnel attribution that explicitly estimates direct & cross-media effects and quench customers' desires with ease and convenience.
Personalized Commerce for Non-Profit
Our Personalized Commerce Solution for Non-Profits is tailor-made to deliver a superior members and donors experience to drive sustainable growth and success. Our cutting-edge solutions are powered by unmatched accelerators, like Migration Blue Book, XDD™ framework, and Optimization KPI Catalog and give clients the required edge to boost the retention and engagement of their members and donors.
Customer Journey Optimization
Influence the end-to-end experience with a complete view of customer behavior and preferences across channels, devices, touch points and buying cycles. Enable coherent customer journeys across platforms and technologies and accelerated ROI on digital spends.
A cloud-based digital platform for non-profits to accelerate the adoption of emerging technologies and deliver highly personalized member and donor experiences – across moments, channels and touchpoints. The SaaS-based plug-and-play platform can help non-profits seamlessly blend a unified shopping cart, data-driven insights, personalization, and integrations to establish an enduring foundation for sustainable growth and success.
Our Digital Experiences studio works in tandem with Data & Insights and Digital Operations studios to deliver on the promise of building “connected, insight-driven businesses”. These studios act as multipliers of efficiencies, helping clients capitalize on current trends and game-changing technologies to make successful digital transformation a reality.
Data & Insights
Democratizing data with high level of trust; generating usable business insights that drive measurable actions and result in tangible business outcomes.
Redefining business processes and technology foundation with automation, intelligence and integration to create nimble operational models that drive higher efficiencies and improved ROI.
Read Our Whitepapers
Data-Driven Hyper-Personalization via A4T (ADOBE ANALYTICS + ADOBE TARGET)
Download our White Paper to learn how the world’s best marketing organizations are using the Adobe A4T solution (Adobe Analytics + Adobe Target) to drive ROI via the optimization of data and content.
Manufacturing & B2B Experience Optimization
Download and read our White Paper to get a deeper perspective on how Data, Content, and Personalization strategies can serve as an enabler for delivering Experience Optimization.
Created an Empathy-Driven Member Experience for a leading Scientific Society using Magento
Reduction in membership related issues
Increase in membership growth rate
Improved campaigns with better targeting and personalization
Implemented a global B2B E-commerce Platform for a leading Biotech Research Company
Reduction in product onboarding costs
Reduction in cost of sales
Faster time to market for products leading to higher revenue
Implemented an innovative B2B E-commerce Marketplace for a leading Speciality Company
Increase in margins on product sales across categories
Repeat customers with increased revenues
SKUs across 10+ suppliers onboarded on the marketplace
We help build best of breed solutions for customers by bringing in the right technology and an ecosystem of trusted partners. Together, we work as a single team to deliver sustained business value to clients and supercharge digital innovation.
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