Author Archives: Dr. Gerardo Pelayo

Fraud Prevention: Rethinking the Problem Before Jumping to the Solution

Can out-of-warranty events that get completed as if they were under warranty be significantly and systematically reduced?  When an equipment malfunctions or an asset breaks down, service providers are facing as challenging a problem as ever. High customer expectations mean that there’s little time to plan and react effectively, which may involve the coordination and […]

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