Success Stories

67% Faster Implementation & Deployment by leveraging a Low-Code development framework for an Omni-Channel Integration Provider

About the client

An Omni-channel integration provider based out of US


  • The customer was facing challenges in changing and updating Applications and Integrations in a timely and cost-effective manner
  • Needed to integrate its messaging hubs and real-time stream analytics with business process management ecosystem tools of the end-client
  • Faced challenges with its traditional Integration Applications that needed far too much technical configuration to connect with customers across various systems


Innover helped the customer by implementing its Low Code rapid development framework that:

  • Enabled seamless creation and editing of multichannel workflows, resulting in more efficient and unique use cases
  • Enabled integration with numerous messaging platforms based on customer preference and ensured these messaging channels can be updated and changed without writing more code
  • Generated more context via video and images - sentiment analysis, transcription, and image recognition competed in real-time allowing for proactive suggestions to the agent
  • Our low code development framework implementation resulted in reduced IT costs and lower setup time

Impact Delivered:


Faster Implementation & Deployment


Improvement in NPS


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