About the client
A B2B Field Product Intelligence Company
The client was looking for a solution that helped them connect to their customers across channels via a single platform and vis-a-vis. They wanted a platform that not just provided them with a single view of all customer communications but also recorded the same at one location for easy analysis.
Innover designed and built an omnichannel platform that integrated multiple channels like social media, chat, email and video to drive engagement and communication between customer and service agents. The platform also enabled the client to collate all information from across channels at one location that could be analyzed for actionable insights.
Improved visibility of customer interactions
Reduction in integration timelines
Improvement in Net Promoter Score