Success Story

Enabled Trusted Executive Decisions with Governed, Conversational Analytics for a Leading Healthcare Network

About the Client

A leading multi-hospital healthcare network.

Challenges

Leaders relied on KPIs assembled by hand from many systems, and inconsistent definitions eroded trust in the numbers. Any change had to keep patient data controls fully intact.

  • Executive KPIs stitched together from 15+ systems, each with its own definitions.
  • Operations reviews waiting days on analyst-built reports, with numbers that rarely matched.
  • The need for faster, trusted answers without loosening patient data controls.

Solutions

Innover built a governed semantic layer and a conversational analytics experience on top of it. Every answer traces back to its source, within role-based access.

1. Governed semantic layer with one set of KPI definitions across clinical, finance and operations data.

2. Natural language analytics, answering plain language questions with source lineage.

3. Proactive anomaly detection that flags capacity and cost variances before reviews.

4. AI tools used throughout, including a GenAI query assistant, anomaly detection and role-based access.

Impact Delivered

Days to Min

Time to executive insight

15+

Systems reconciled behind one set of KPI definitions

1

Trusted definition for every KPI across the network