Success Story
Voice Assistant Program for a leading Financial Services Firm providing Co-Branded Cards
About the client
Leading consumer financial services company offering co-branded credit cards
Challenges
- Delay in payments by customers for store-based credit cards
- Lack of customer engagement solution with voice assistant devices
- Absence of layered orchestration for CI/CD deployment
- Difficulty in integrating diverse NLP scenarios through Alexa skill development
Approach
- The solution focused on boosting recovery of bill payments by integrating cardholder notifications & alerts with Alexa
- Designed rewards capabilities on Alexa for fetching & redeeming rewards balance to drive customer engagement
- Ensured scalability of the solution across other products and services
Simplified the UI/UX for seamless interaction with the product
Solutions
1.Created and integrated voice command-based solutions for Alexa
2.Designed impactful UI Kit for Standard Smart Screen Experiences
3.Developed flexible serverless framework for Google Assistant and Siri by implementing NLP
4.Devised Cross platform, Open-source solution that can be deployed to both AWS lambda and AWS ECS on demand
Impact Delivered
30%
Increase in on-time payments
15%
Increase in new business
Elevated customer satisfaction
due to seamless product interaction
Tech Stack
