Success Story

Truck Roll Optimization Insights for a Leading US based Telecom Major​

About the Client

Leading US based Telecom Major

Challenges

  • ~25% of truck rolls (i.e., dispatches) being defined as “unproductive”, leading to a rising cost per service and loss of customer base due to longer and unreliable delivery times
  • Client wanted to unify data sources and capture remarks/trouble tickets for a holistic understanding of causes to cut costs while improving response times

Solutions

1.Integrated data from 25+ sources across 100+ candidate variables, including the NLP-powered structuring of technicians’ remarks and trouble ticket data.

2.Revealed key causal factors, triggering proactive alerts to take on mitigating actions.

3.Provided near real time analytics into open slots and cost implications per truck roll allowing for quick decision making.

Impact Delivered

$1.2Mn

savings within the first quarter​

20%

reduction of unproductive truck rolls​

Up to 60 tons

CO₂ reduction