Success Story

Global Application Maintenance/Support Services for a Leading supplier and distributor of LPG and Natural Gas​

About the Client

A leading supplier and distributor of LPG and Natural Gas

Challenges

  • Client has Heterogeneous ERPs(multi region) and other applications (25+) with Integration challenges to various applications
  • No business controls of managing master data and data pipeline to DWH data marts
  • Client needed RTS Support with a Partnership mindset with transparent engagement model to support all apps data, & DWH issues

Solutions

1.Application Services – Heterogeneous ERP applications (RCC , Dynamics GP , Procure2Pay Workplace, PDI , RoadNet, Altas, CIS, Collective data systems).

2.DWH Services – SQL Datawarehouse, SSRS, Reports, Power BI Reports, SSIS Jobs.

3.Workstation duties – Provisioning PCs , Manage PC image and collecting/reprovision , PCs, Coordinating warranty repair etc.

4.Deployed Innferre™ GenAI Agent Assist for all known issues, SOP based guidance.

Impact Delivered

No P1/P2 incidents post steady state
attainment with 99% uptime except
planned downtimes

Reduction in Tickets by 15% with
Root Cause Corrective Action and
Lower MTTR by 25% using AI Agent Assist

AI based monitoring of repeat
failures (non- triggering of
the interfaces, failures,
retrigger of interfaces)