Home » What We Do » Experience Engineering
Designed to Adapt
At Innover, our Experience Engineering services are designed to deliver a deep seamless experience across all critical touchpoints. We go beyond traditional consulting by focusing on creating integrated, technology-powered experiences that break down silos and unlock value across the entire ecosystem - not just within individual components. With usability and ease of use as the top priority, we engineer seamless, intuitive, and engaging solutions that elevate interactions and drive measurable results and outcomes.
Driving Change Management
Whether it’s reimagining customer journeys through intuitive self-service models, enabling data democratization for faster insights, or transforming legacy workflows with intelligent automation, our solutions are engineered to accelerate adoption and sustain impact. By integrating user-centered design with agile product engineering, we help enterprises embed change at every level - enhancing productivity, boosting conversion, and elevating end-user satisfaction.
Propelled by Gen AI
At the heart of our Experience Engineering practice is Generative AI, which empowers us to analyze complex data sets, generate actionable insights, and provide predictive recommendations. By integrating AI into our process, we help clients make faster, data-driven decisions and develop innovative, future-ready solutions. This AI-driven approach enhances the efficiency of journey redesign, process optimization, and strategy creation - delivering experiences that are seamless, integrated, and enjoyable in an evolving business landscape.
Designed to Adapt
At Innover, our Experience Engineering services are designed to deliver a deep seamless experience across all critical touchpoints. We go beyond traditional consulting by focusing on creating integrated, technology-powered experiences that break down silos and unlock value across the entire ecosystem - not just within individual components. With usability and ease of use as the top priority, we engineer seamless, intuitive, and engaging solutions that elevate interactions and drive measurable results and outcomes.
Driving Change Management
Whether it’s reimagining customer journeys through intuitive self-service models, enabling data democratization for faster insights, or transforming legacy workflows with intelligent automation, our solutions are engineered to accelerate adoption and sustain impact. By integrating user-centered design with agile product engineering, we help enterprises embed change at every level - enhancing productivity, boosting conversion, and elevating end-user satisfaction.
Propelled by Gen AI
At the heart of our Experience Engineering practice is Generative AI, which empowers us to analyze complex data sets, generate actionable insights, and provide predictive recommendations. By integrating AI into our process, we help clients make faster, data-driven decisions and develop innovative, future-ready solutions. This AI-driven approach enhances the efficiency of journey redesign, process optimization, and strategy creation - delivering experiences that are seamless, integrated, and enjoyable in an evolving business landscape.
Our Offerings
Strategically elevate experiences and outcomes
Our Offerings
Strategically elevate experiences and outcomes
Experience Research & Design
Innover’s Experience Research & Design Services harness User Research, Journey Mapping, and Generative AI to craft hyper-personalized, predictive user journeys that evolve with user behavior and business needs. By analyzing user data and anticipating behavior patterns, we generate dynamic, real-time design elements that evolve with user needs. Augmented by AI Agents, our solutions deliver seamless, intuitive interactions - continuously optimizing interfaces and digital ecosystems to align with business goals in an ever-changing digital landscape.

Technology Strategy & Recommendations
Innover’s Technology Recommendations and Fitment Services leverage deep expertise across Software Engineering, Data & Insights, and Generative AI to deliver future-ready, data-driven guidance on technology selection. We evaluate evolving requirements, challenges, and business goals to recommend solutions that are scalable and aligned with long-term priorities. Enabled by AI Agents and simulation tools, we predict performance, model outcomes, and deliver tailored recommendations that accelerate innovation and ensure sustained success in a fast-changing digital landscape.

Omnichannel Commerce
Innover combines deep expertise in eCommerce modernization, software engineering, and cloud transformation to elevate commerce experiences across web and mobile. Our next-gen eCommerce solutions, powered by Generative AI, deliver hyper-personalized buying journeys that increase engagement and boost conversions. From intelligent store management to streamlined order flows and end-to-end tracking, we enable businesses to orchestrate seamless, consistent experiences across all customer touchpoints.

Process Redesign
Innover’s Process Redesign Services integrate process mining tools, advanced analytics, and Generative AI to streamline workflows and enhance operational agility. We identify inefficiencies, reengineer processes for scalability, and leverage AI to predict bottlenecks, simulate improvements, and enable real-time adjustments. With AI Agents embedded across key touchpoints, our approach drives intelligent automation and continuous optimization - powering future-ready, high-performance operations.

Change Adoption Management
Innover’s Change Adoption Management services help enterprises navigate technological, process, demographic, and organizational shifts with confidence. Leveraging proven methodologies and Generative AI-driven insights, we design tailored strategies that minimize disruption and maximize user adoption. AI Agents support personalized training, stakeholder engagement, and real-time feedback loops - ensuring that transformation is not only embraced but sustained for long-term success.

IPs and Accelerators
Innover’s IPs and accelerators are designed for strategic interventions that establish your business in the present and propel it into the future.
IPs and Accelerators
Innover’s IPs and accelerators are designed for strategic interventions that establish your business in the present and propel it into the future.
- UI/UX FrameworkBuild and accelerate application experience modernization using extensive, reusable components that enable rapid development, scalability, and seamless user experiences.
- Gen AI Framework & User Journey AnalyticsLeverage GenAI and User Journey Mapping and Analytics to personalize content delivery across engagement touchpoints boosting upsell, cross-sell, Lifetime value and loyalty.
- Intelligent App SupportLeverage AI and GenAI to Proactively monitor and intelligently resolve application issues and avoid their recurrence driving enhanced experiences for end users.
- Rapid Deployment Framework for KubernetesOptimize cluster setup with a focus on capacity, security, and high availability.
- Rapid Deployment Framework for CloudEffortlessly establish multi-account management and foundational services using the AWS organization.
- Rapid Deployment Framework for AIDrive swift deployment of AI solutions through an automated setup and configuration process.







Build and accelerate application experience modernization using extensive, reusable components that enable rapid development, scalability, and seamless user experiences.

Leverage GenAI and User Journey Mapping and Analytics to personalize content delivery across engagement touchpoints boosting upsell, cross-sell, Lifetime value and loyalty.

Leverage AI and GenAI to Proactively monitor and intelligently resolve application issues and avoid their recurrence driving enhanced experiences for end users.

Optimize cluster setup with a focus on capacity, security, and high availability.

Effortlessly establish multi-account management and foundational services using the AWS organization.

Drive swift deployment of AI solutions through an automated setup and configuration process.
Our Connected Promise
Innover’s three studios work seamlessly to deliver transformative solutions across industries.
Our Connected Promise
Innover’s three studios work seamlessly to deliver transformative solutions across industries.

Digital Engineering
Innover’s Digital Engineering studio drives transformation through a layered approach—blending Software Engineering, Data Engineering, and Advanced Analytics. Software Engineering forms the foundation, Data Engineering optimizes data, and Advanced Analytics delivers AI insights.

Process Engineering
Our Process Engineering studio leverages Generative AI to deliver advanced Process Automation and Outsourcing services—from AI-powered freight audits and streamlined AR/AP processes to real-time support and monitoring via a Digital Command Center—boosting efficiency and driving transformation.

Digital Engineering
Innover’s Digital Engineering studio drives transformation through a layered approach—blending Software Engineering, Data Engineering, and Advanced Analytics. Software Engineering forms the foundation, Data Engineering optimizes data, and Advanced Analytics delivers AI insights.

Process Engineering
Our Process Engineering studio leverages Generative AI to deliver advanced Process Automation and Outsourcing services—from AI-powered freight audits and streamlined AR/AP processes to real-time support and monitoring via a Digital Command Center—boosting efficiency and driving transformation.
Partner Ecosystem
We help build best in class solutions for customers by bringing in the right technology and an ecosystem of trusted partners
Success Stories
Crafting solutions that connect, captivate, and create measurable impact.
Success Stories
Crafting solutions that connect, captivate, and create measurable impact.

Revamped the Digital Ecosystem of a B2B Utilities Solutions provider to elevate the Customer Experience and encourage Digital Adoption.

Accelerated Go-To-Market for Tax Management Product Portfolio for a leading Multinational Conglomerate.

Redesigned Data Ops for a Telecom Major to Achieve Operational Excellence.
Our Connected Promise
Innover’s studios work seamlessly to deliver transformative solutions across industries
Our Connected Promise
Innover’s studios work seamlessly to deliver transformative solutions across industries

Innovation Studio
We embed AI as a first principle - designing solutions that are smarter, faster, and continuously learning by default. With reusable accelerators, domain frameworks, and ready-to-deploy assets, we fast-track execution and scale innovation with confidence.

Digital Engineering
We apply an AI-first mindset to build cloud-native, AI-native software, platforms, and pipelines. From autonomous agents to governed data and GenAI models, we engineer systems that shorten release cycles, maximize data value, and drive business outcomes.

Process Engineering
We combine Digital Operations with Intelligent Process Automation to unlock efficiency and agility. Our holistic approach engineers smarter processes, accelerates innovation, reduces manual effort, and delivers operational excellence across the enterprise.

Innovation Studio
We embed AI as a first principle - designing solutions that are smarter, faster, and continuously learning by default. With reusable accelerators, domain frameworks, and ready-to-deploy assets, we fast-track execution and scale innovation with confidence.

Digital Engineering
We apply an AI-first mindset to build cloud-native, AI-native software, platforms, and pipelines. From autonomous agents to governed data and GenAI models, we engineer systems that shorten release cycles, maximize data value, and drive business outcomes

Process Engineering
We combine Digital Operations with Intelligent Process Automation to unlock efficiency and agility. Our holistic approach engineers smarter processes, accelerates innovation, reduces manual effort, and delivers operational excellence across the enterprise.

Innovation Studio
We embed AI as a first principle - designing solutions that are smarter, faster, and continuously learning by default. With reusable accelerators, domain frameworks, and ready-to-deploy assets, we fast-track execution and scale innovation with confidence.

Digital Engineering
We apply an AI-first mindset to build cloud-native, AI-native software, platforms, and pipelines. From autonomous agents to governed data and GenAI models, we engineer systems that shorten release cycles, maximize data value, and drive business outcomes

Process Engineering
We combine Digital Operations with Intelligent Process Automation to unlock efficiency and agility. Our holistic approach engineers smarter processes, accelerates innovation, reduces manual effort, and delivers operational excellence across the enterprise.
Let's Engage
If you would like to learn how our suite of services and accelerators can transform your business, please reach out. We look forward to hear from you.
Let's Engage
If you would like to learn how our suite of services and accelerators can transform your business, please reach out. We look forward to hear from you.