Smart Home Tech Support
Turn your cost-intensive support function into an experience-driven profitable practice
Smart Home Tech Support
Turn your cost-intensive support function into an experience-driven profitable practice
Leading the charge in next-gen home tech support
Innover’s holistic solution, SmartHome Tech Support empowers the customers of leading telecom, hi-tech and broadband service providers to better manage their automated home devices and eliminate connectivity challenges. The solution combines service desks, field engineers and customers in real-time across various channels (voice, email, chat, remote login, mobile app, video and Metaverse) - driving instant first call resolution and gratifying user experiences. Glazed with analytics layer, SmartHome Tech Support offers intelligent inferences and proactive insights on customer sentiments, behaviors, online reputation management and more. The holistic solution also makes it easier for service teams to cross-sell and up-sell by showcasing complementary services, associated benefits and alternative products - turning your cost-intensive support function into a profitable practice.
Curious about what we doand how we do it?
Download our latest eBook to get unprecedented insights on Data Quality Management.
Curious about what we doand how we do it?
Download our brochure to understand how we’re revolutionizing smart home tech support and empowering better living experiences
360° Tech Support: Making homes efficient, convenient and secure
Utilize our domain and industry expertise to confidently overcome challenges and outdo the competition in a rapidly evolving playing field.
360° Tech Support: Making homes efficient, convenient and secure
Building products and solutions that power optimization and monetization
Smart Home Discovery & Setup
Empower your customers to select the right devices and tools to build their “smart homes”.
Help customers configure desired features and facilitate seamless onboarding experiences – across accounts, apps and networks.
Smart Home Troubleshooting
Perform health-checkups, tune-ups, patch updates and virus scans to improve device performance and troubleshooting.
Provide rapid resolution for customer concerns, including firmware upgrades, peripheral device complications, replacements or repairs.
Smart Home Support
Offer customers round-the-clock support, self-help guides and recommendation stack to keep their devices up and running.
Eliminate inefficiencies, automate controls and drive proper maintenance – improving the service turnaround time and meeting critical SLAs.
Bringing Tech Support into the Metaverse
Empower your customers and service agents to traverse the Metaworld via virtual contact centers and simulated tech labs that facilitate live solutioning, enabling customers to receive:
DIY support
Remote troubleshooting
Personalized upsells & cross-sells
Detailed product comparison
Augmented shopping experiences
Tailored installation guides
Why Us?
Analytics-assisted Smart Services
High First Call Resolution Rates
Proactive & Pre-emptive Support
Unique Commercial Model & ROI
Increased Customer Stickiness
Reduced SLA Violations
Success Stories
Designing and delivering solutions that elevate outcomes and experiences
Success Stories
Designing and delivering solutions that elevate outcomes and experiences
Redesigned Data Ops for a Telecom Major to Achieve Operational Excellence
Enabled Data Migration from Legacy to Cloud for a Wholesaler of Building Products
Transformed a legacy sales and cash information data management system into an automated cloud-based platform for a Leading US Supermarket Chain
Our Differentiators
Our Differentiators
Industry Expertise
Highly trained professionals with experience on features, functionalities and usage of various intelligent products and services across Telecom, Broadband and Hi-tech
Integrated Solution
All-in-one solution offering seamless integration between solution desk, field services and customers – supplemented with advanced analytics and automation engine to accelerate first call resolution
Innovation Lab
Our state-of-the-art Innovation Lab is equipped with latest smart devices & gadgets, helping clients run gamified simulated environments, on-the-go trainings and near real-time resolutions – all powered by Metaverse technology
Let's Engage
If you would like to learn how our suite of services and accelerators can transform your business, please reach out. We look forward to hear from you.
Let's Engage
If you would like to learn how our suite of services and accelerators can transform your business, please reach out. We look forward to hear from you.