SmartHome
Tech Support
Turn your cost-intensive support function into an experience-driven profitable practice
Leading the charge in next-gen home tech support
Innover’s holistic solution, SmartHome Tech Support empowers the customers of leading telecom, hi-tech and broadband service providers to better manage their automated home devices and eliminate connectivity challenges. The solution combines service desks, field engineers and customers in real-time across various channels (voice, email, chat, remote login, mobile app, video and Metaverse) - driving instant first call resolution and gratifying user experiences. Glazed with analytics layer, SmartHome Tech Support offers intelligent inferences and proactive insights on customer sentiments, behaviors, online reputation management and more. The holistic solution also makes it easier for service teams to cross-sell and up-sell by showcasing complementary services, associated benefits and alternative products - turning your cost-intensive support function into a profitable practice.
Curious about what we do and how we do it?
Download our brochure to understand how we’re revolutionizing smart home tech support and empowering better living experiences
360° Tech Support: Making homes efficient, convenient and secure
Smart Home Discovery & Setup
- Empower your customers to select the right devices and tools to build their “smart homes”
- Help customers configure desired features and facilitate seamless onboarding experiences – across accounts, apps and networks
Smart Home Troubleshooting
- Perform health-checkups, tune-ups, patch updates and virus scans to improve device performance and trobleshooting
- Provide rapid resolution for customer concerns, including firmware upgrades, peripheral device complications, replacements or repairs
Smart Home Support
- Offer customers round-the-clock support, self-help guides and recommendation stack to keep their devices up and running
- Eliminate inefficiencies, automate controls and drive proper maintenance – improving the service turn around time and meeting critical SLAs
DIY support
Remote
troubleshooting
Personalized upsells
& cross-sells
Detailed product
comparison
Augmented shopping
experiences
Tailored
installation guides
Analytics-assisted
Smart Services
Proactive &
Pre-emptive Support
Increased Customer
Stickiness
High First Call
Resolution Rates
Unique Commercial
Model & ROI
Reduced SLA
Violations
Analytics-assisted
Smart Services
Proactive &
Pre-emptive Support
Increased Customer
Stickiness
High First Call
Resolution Rates
Unique Commercial
Model & ROI
Reduced SLA
Violations
Success story
Delivered superior CX for a leading Telecom Company in US by providing Connected Home Tech Support across multiple channels
Delivered voice, email, chat & Metaverse powered tech support across the complete connected home ecosystem covering Apple, Amazon, Google and other leading connected products
- >85%CSAT score
- >95%First call resolution
- <5%Abandon rate
- ~20%Increase in network
speed upgrades
Success story
Delivered superior CX for a leading Telecom Company in US by providing Connected Home Tech Support across multiple channels
Delivered voice, email, chat & Metaverse powered tech support across the complete connected home ecosystem covering Apple, Amazon, Google and other leading connected products
- >85%CSAT score
- >95%First call resolution
- <5%Abandon rate
- ~20%Increase in network
speed upgrades
Our Differentiators
Industry Expertise
Highly trained professionals with experience on features, functionalities and usage of various intelligent products and services across Telecom, Broadband and Hi-tech
Integrated Solution
All-in-one solution offering seamless integration between solution desk, field services and customers – supplemented with advanced analytics and automation engine to accelerate first call resolution
Innovation Lab
Our state-of-the-art Innovation Lab is equipped with latest smart devices & gadgets, helping clients run gamified simulated environments, on-the-go trainings and near real-time resolutions – all powered by Metaverse technology
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