Transform service logistics with end-to-end automation,predictive analytics, and seamless customer satisfaction
Innover’s Digital Command Center redefines after-sales service and service logistics with its AI-powered, end-to-end solution. Leveraging our proprietary Gen AI platform, InnferreTM, we automate issue resolution, optimize resource allocation, and deliver real-time visibility into SLA performance. From ticket triage and root cause analysis to part dispatch, field engineer coordination, and post-resolution feedback, our Digital Command Center ensures rapid, reliable, and scalable support. With a centralized command dashboard, predictive analytics, and continuous improvement capabilities, we empower businesses to reduce downtime, enhance customer satisfaction, and drive operational excellence. Experience the future of service logistics with Innover – where innovation meets impact.
Champion after sales services with DCC
Champion after sales services with DCC
Incident Management & Resolution
- Provides comprehensive support, from logging tickets to resolving issues and gathering feedback.
- Uses Innferre™ for rapid root cause analysis and accelerated problem-solving.
Performance Monitoring & Compliance
- Tracks SLA performance in real time through a centralized dashboard.
- Analyzes closed tickets to optimize processes and enhance overall performance.
Inventory & Reverse Logistics
- Ensures optimal part dispatch from the nearest stocking location to minimize delays.
- Coordinates with OEMs to facilitate the efficient return of defective parts.
Field Service Coordination
- Enables seamless job order placement, pre-briefing, and on-site support for field engineers.
Innover’s Unique Solutions Powered by Microsoft Platforms
Building products and solutions that power optimization and monetization
Gen AI & Analytics on Azure
Innover’s Gen AI & Analytical capabilities on Microsoft Azure deliver actionable insights by automating complex analyses, generating new data scenarios, and providing deeper insights and accurate predictions for faster, ROI-driven decisions.
DataOps Platform on Azure
Our DataOps Platform, powered by Azure, streamlines the entire data lifecycle by automating data governance, management, and provisioning. Leveraging Azure’s robust capabilities, it enables real-time insights and secure, role-based access, empowering smarter business decisions.
Low Code No Code on PowerApps
Using Microsoft Power Apps, our LC/NC solution streamlines workflows, reporting, and tool creation with seamless ERP integration and governance via Power BI, accelerating productivity and driving enterprise-wide transformation.
Why Innover’s Digital Command Center Leads the Way
Why Innover’s Digital Command Center Leads the Way
Success Stories
Designing and delivering solutions that elevate outcomes and experiences
Success Stories
Designing and delivering solutions that elevate outcomes and experiences
Established a Global Technical Service Desk for an IT & Network Equipment Manufacturer
Initiated a Customer Management Desk & L1.5 IT Helpdesk for a Global Real Estate Management Firm
Set Up and Enabled Premium Technical Support for a Leading US Telecom Company
Our Differentiators
Our Differentiators
Operational Excellence – InnferreTM
- AI-Powered Efficiency: InnferreTM automates critical processes, reducing resolution times and improving accuracy.
- Scalability: Designed to handle complex, high-volume operations across industries.
- Cost Optimization: Reduced downtime, optimized inventory, and efficient resource allocation drive significant cost savings.
Real-Time Insights & Visibility
- End-to-End Visibility: Provides real-time insights into every stage of the service supply chain.
- Performance Monitoring: Tracks key performance indicators (KPIs), SLA compliance, and order statuses in real-time, enabling proactive decision-making and issue resolution.
Customer-Focused Innovation
- Customer-Centric Approach: Proactive support and feedback-driven improvements ensure exceptional customer experience.
- Proven Expertise: Backed by years of experience in delivering innovative digital solutions for global enterprises.
Let's Engage
If you would like to learn how our suite of services and accelerators can transform your business, please reach out. We look forward to hear from you.
Let's Engage
If you would like to learn how our suite of services and accelerators can transform your business, please reach out. We look forward to hear from you.