Success Story

Enhanced OTP Performance Tracking for a Global Shipping & Receiving Company by creating standardized reports for daily driver, warehouse, and dispatcher performance

Global Shipping & Receiving Company

The client, a world-leading courier company, struggled to maintain an on-time performance (OTP) of 98%, a critical benchmark for their operations.
Lack of standardized reporting prevented business users from tracking daily performance metrics across drivers, warehouses, hubs, and dispatchers.
Inefficient visibility into delivery performance hindered timely corrective actions and decision-making.

Capacity Model Analysis: Partnered with the client to design and implement a capacity model, identifying 10+ statistically significant causal factors impacting OTP.
KPI Development: Defined critical performance indicators (KPIs) for dispatch performance, lane efficiency, and driver productivity.
Dashboard Design and Deployment: Developed a Power BI dashboard to provide real-time visibility into key metrics, enabling data-driven monitoring and decision-making.
Stakeholder Training: Conducted hands-on training sessions to help business users effectively interpret and act on the insights provided by the dashboards.

1. Identified and addressed the root causes of OTP delays using an analytics-driven capacity model.

2. Deployed a custom Power BI dashboard to provide comprehensive, real-time visibility into dispatch, lane, and driver performance.

3. Standardized the reporting process to ensure business users could access actionable insights on-demand.

Increase in on-time performance, significantly improving operational reliability.

Enabled real-time decision-making by providing actionable insights through dynamic dashboards.

Empowered teams to proactively monitor and optimize delivery performance across the value chain.