Enhanced OTP Performance Tracking for a Global Shipping & Receiving Company by creating standardized reports for daily driver, warehouse, and dispatcher performance

About the client

Global Shipping & Receiving Company

Challenges

• The client, a world-leading courier company, struggled to maintain an on-time performance (OTP) of 98%, a critical benchmark for their operations.
• Lack of standardized reporting prevented business users from tracking daily performance metrics across drivers, warehouses, hubs, and dispatchers.
• Inefficient visibility into delivery performance hindered timely corrective actions and decision-making.

Approach

• Capacity Model Analysis: Partnered with the client to design and implement a capacity model, identifying 10+ statistically significant causal factors impacting OTP.
• KPI Development: Defined critical performance indicators (KPIs) for dispatch performance, lane efficiency, and driver productivity.
• Dashboard Design and Deployment: Developed a Power BI dashboard to provide real-time visibility into key metrics, enabling data-driven monitoring and decision-making.
• Stakeholder Training: Conducted hands-on training sessions to help business users effectively interpret and act on the insights provided by the dashboards.

Solution

• Identified and addressed the root causes of OTP delays using an analytics-driven capacity model.
• Deployed a custom Power BI dashboard to provide comprehensive, real-time visibility into dispatch, lane, and driver performance.
• Standardized the reporting process to ensure business users could access actionable insights on-demand.