Digital Ops

Fortifying your capabilities from vision to delivery and beyond

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The constantly evolving need for innovation and agility is driving businesses to redesign their digital strategies across the organization to bolster capabilities, deliver superior customer experiences and consistently achieve defined goals. Aiding businesses achieve digital maturity and goals are technology, talent, and data that are intertwined together to deliver innovation and flexible solutions at speed and scale.

Innover’s Digital Ops are embedded with agile capabilities, guided by mature data and analytical practices, elevated by the latest technologies such as AI/ML, RPA, Blockchain, and actuated by industry and domain experts to deliver customized, unified solutions. Our holistic view of our client’s needs throughout the value stream enables us to deliver customer value from the initial request until the final delivery across touchpoints. Innover’s domain and industry expertise is also primed to help you carve out a distinct standing in the rapidly evolving Metaverse or the web 3.0 space through progressive product development, enablement, enhancement, and monetization.

Systematically and holistically transform into a digital enterprise

Partner with us to utilize Innover’s industry revered talent to script a connected, insight-driven vision.

Sales Order Lifecycle
Service Case Lifecycle

Sales Order Lifecycle

Order Management

Quote/Sales Order matching

Purchase Order Creation / Contract
Reconciliation

Order Scheduling

Change Order Control

Exception Management

Fulfillment

Schedule Adherence

Rescheduling/Escalation Management

Change Order Management

Implementation

Go – Live Support

Customer Education /
Training / Onboarding

Change Order Management

Customer Acceptance

Invoicing / AR

Revenue Recognition

Excess & Surplus Management

Distributor Claims

Technician Trunk Stock

Sales / Demo / Consignment
Management

Defective on Arrival Claims

Service Case Lifecycle

Helpdesk

L0/L1/L2 Help Desk/Dev Ops

Self Service / Web Portal/ App Development

Remote Monitoring

Entitlement Validation

Exception Management

Flow Optimization

Install Base True-Up

Field Service

Dispatch (Right Part,
Right Tech, Right
Location, Right Time)

DOJ (Day of Job) Support

Jeopardy Mgmt

WFM Support

Part Management

Service Parts Planning

ECO’s (Engineering
Change Orders)

FCO’s (Field Change
Orders)

Asset Recovery

Repair / Refurbish
Vendor Management

Advanced Exchange

Warehouse Management

Problem Shelf

Discrepant Returns

Track & Trace

EDI Support

Electronic Data Interchange / Warehouse Management System Support

Our Differentiators

Multidomain Technology Expertise

Technology experts with multidomain expertise

Multi-Model Delivery

Your trusted partner for managed services, people support, in-house or fixed price/time and material models

Global Presence

Offices across 15 global locations

Success Stories

Built an RPA-driven contact center for a Major US Telecom Provider

70%

Reduction in operation cost, since human users address only exceptions

99%

Human error avoided and efficiency increase in existing processes.

Response times shortened significantly, leading to rise in customer experience

Tripled the return on investment by automating the carrier invoice review process for a 3PL company

USD 600K

Additional savings

500k

Invoices reviewed annually

3.75x

Return on investment

Developed scalable eLearning modules to elevate the training for field service engineers of an Electronics Contract Manufacturer

75%

Reduction in the time senior resources spent in training/mentoring

100+

Field engineers trained in various client delivery locations across the world

30ms

Improvement in median latency for model execution

If you would like to learn how our suite of services and accelerators can transform your business, please reach out. We look forward to hear from you.

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